Many people struggle to understand what janitorial services do for residential and commercial customers, but it is actually very easy to explain. These services can actually offer a whole range of different things to customers, with most of the work that is done actually depending on the needs and wants of the customer. Some homeowners use these service providers to keep their windows clean, whereas others use them to keep their floors polished, whereas others may use them for a full range of maintenance services. The most extreme packages include full building maintenance, where the external janitorial team will take steps to ensure that they are completely on top of all of the maintenance needs at that property, including monitoring and anticipating future risks which may occur.
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Janitorial Services also take the time to arrange a schedule that fits in with the needs of the customer. Sometimes they are required to attend every single day, and sometimes they are only required to attend a few times per month. These service providers are also flexible about what time they will attend during the day (or night).
This flexibility can help to make them even more appealing to customers, who may want to get services early in the morning, later in the evening, or even during the night, when no one will be around to inhibit the performance of the janitors.
Janitorial Services - How to Hire a Quality Cleaning ServiceWhen you work for janitorial services, you could work in schools, factories, hospitals, or offices. The job can be hard and does require a lot of stamina. Hazards can also be associated with being a janitor. Working as a janitor for a janitorial service, you are subjected to various chemical and physical hazards. This can include lifting things on a constant basis, using heavy equipment for cleaning, bending, stooping, being on your feet for eight hours a day, using strong chemicals for cleaning purposes, and more. Any of these hazards can lead to a severe injury and could cause life-long injury.To help minimize the risks of accidents and hazards a janitorial service should hold training sessions and go over what a janitor can do to work safely. This includes: • A very common job for a janitor is lifting heavy equipment. To escape muscle sprains and back injuries make sure that you use proper lifting techniques. When lifting heavy things bend your knees and lift from the floor making sure that you avoid turning and twisting your back. • To relieve stress from continuous work take short breaks • If you are working with someone and have to lift heavy equipment ask the person working with you to help so you do not have to carry the entire load alone. It could adversely affect your body and cause an injury. You should also have on a lift belt when you have to lift a heavy load on your own or with someone else. • Make sure that the shoes you are wearing are comfortable and have slip proof rubber soles to get a proper grip on the floor, especially if it is wet because you may have floors to mop. • Most janitors have carts that carry their equipment like mops, brooms, dust rags, cleaners, etc. Make sure that they are in good condition and roll smoothly across the floors. If there is a wobbly wheel or other problems with the cart that you let your janitorial service know so it can be fixed. When pushing them lean forward so it makes pushing them easier. Take time to stretch after pushing the cart so you do not get kinks in your back or cause a back strain from pushing the cart too much. • One of the main duties is cleaning the floors. It can be mopping or vacuuming the floor. Be sure that when cleaning the floor that you maintain proper body posture. When mopping make sure that the handle is held tightly and that it is done in a rhythmical motion to avoid tiring. • When taking out the trash, cleaning the bathrooms, and messing with chemicals and cleaners wear rubber gloves to protect your hands.
Janitors are able to carry out work both inside and outside the property, so long as the property that they are attending to is owned or rented by the client. Being able to do both indoor and outdoor work means that they are able to provide a joined up service, to ensure that clients do not need to hire two separate teams of people. When janitors are hired for a package such as this, it is much easier for them to coordinate their efforts, so that the whole area meets your exacting standards.
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Some companies that offer janitorial services will refer to their company as office maintenance services because all their company does is clean offices. This can include dentist, medical, real estate, attorney, and other offices. The people who work in these offices are generally too busy to do any office maintenance except keeping the break room clean. This is where these types of janitorial services are needed. The employees of these companies will make sure that the offices are clean and ready for the next day's business. The offices need to be kept clean for health reasons and to make sure that they make a good impression on their customers each day. When you work for a janitorial service that does office maintenance you will generally work five days a week in the evening after the offices have closed for the day. What hours you would work depends on when the office closes. If it is a small office there is normally one person doing the cleaning and they may clean two offices a night. When doing your job you will do the general cleaning tasks such as:• Emptying all the trash baskets • Vacuuming • Wiping off the computer monitor • Cleaning and restocking the bathroom, which includes cleaning the toilet, sinks, and mirrors. • Mopping any tile floors • Cleaning the employee break roomDepending on the type of office you are cleaning, there may be other jobs that you do. In addition to the daily janitorial cleaning services, there may be other office maintenance tasks that you will do less often. For example, many times the office manager will want the windows to be keep clean, especially the ones that people passing by see each day. During your office cleaning you may be required to spot clean the windows inside but the outside may be done before the office opens for the day. This could be done once a week or even twice a week. The janitorial service that you work for may have a special crew that just does window cleaning so you may work one morning doing window cleaning. For some offices, this is a crucial part of office cleaning. When you read the description of office maintenance and the jobs needed to be done you may think working for a janitorial service an easy job but it is not always easy. If you have two or three offices you are assigned to clean each night you have to have a schedule and stick with it so you will be done on time. There is also the strain on your arms as you push the vacuum cleaner, the bending and reaching as you dust and clean. It is important that you be physically fit.
Janitorial ServicesHave you ever decided to just pick up the phone and "wing-it" when cold calling for your cleaning business? How did it go? My guess is not so well...When making a sales call you only have about 10 seconds to grab your prospect's attention so your first impression has to be really strong. Having a prepared (and practiced) script is essential for your success.Practicing your script so it sounds natural is very important. Have you ever received a call from a telemarketer whom you could tell was reading from a script? That's NOT the kind of script we want to use here. Practice with friends or family members so you can have them play the role of the prospect. You want to have enough flexibility in the script so if the conversation suddenly changes, you're flexible enough to go with the flow.When writing your script, be sure to write the way you talk, and be sure to get to the point quickly. Don't waste time by saying something like, "how are you today"? This gives them a chance to end the call before it's even started. Greet your prospect by name, and then say, "My name is [John Jones], and I'm with [company name]." Next you want to have a simple, yet strong sentence that explains what you do. For example, "I work with building owners and managers who have cleaning issues that they've never been able to resolve." You need to be creative here -- don't say the same thing everyone else says. Use phrases that help to establish you as an expert. Maybe something like, "we specialize in...", or "we're known for...".Use your niche market to your advantage. If you're calling a bank, let them know that you also work with other banks in the area. This lets your prospect know that you're familiar with their type of business. Plus it's likely that they know other bankers in town so if you can drop a name, this is a good time to do it.Next you want to describe your service stating benefits, not features. At this point in the conversation, they don't care that you're bonded and insured, but they probably do care that you specialize in marble floor care if they have a beautiful new marble floor. They're also interested in how you can save them money so think about specific ways you're able to save them money.The goal of the phone call should be to make an appointment with the prospect. You're not trying to make a sale just yet. So end the call by setting up a time to meet. Ask them for 10 - 15 minutes of their time, and give them a couple choices. Don't simply end the call by saying something like, "Can we meet next week to discuss this?" Instead say, "Would next Tuesday at 10 a.m. be a good time to meet?"When you have the meeting scheduled, be sure to confirm the prospect's name, title, phone number and address, and make sure they have your contact information as well. To recap, here's what you need for your cold-calling script:· Greeting. "Hello Mr. Jones. My name is ______, and I'm with _______."· Say what you do. "I work with building owners and managers who have cleaning issues that they've never been able to resolve."· State your benefits. "We specialize in servicing banks with high-end surfaces like granite flooring and countertops. ABC Bank recently had us restore their granite floor and was very pleased with the results."· Ask for a meeting. "I would like to meet with you for about 15 minutes to discuss what we can do for your company. Would next Tuesday at 10 a.m. be a good time to meet?"· Confirm contact information and be sure to write the appointment on your calendar!
Looking for a Quote For your Commercial Cleaning Business?You've bought all your cleaning supplies and equipment, told everyone you know that you have started a cleaning business and now you are ready to start bidding on jobs and getting down to work. So your next step is to meet with potential clients and put together a bid for their cleaning services. But how do you know what to charge for cleaning your potential client's building?Start off by remembering that you are in business to make a profit and earn a living. Sometimes the tendency is to price our services low in order to get our foot in the door. Pricing your services too low may mean you will end up working for very little per hour. And more importantly, will have little left over to reinvest in the growth of your company. There are cleaning companies that charge more than others and have all the work they can handle and there are companies that have lower fees yet are struggling to find work! Don't sell yourself short or you will not be able to earn a living off your cleaning business.The rates for commercial cleaning vary widely depending upon the area you live. Hourly rates are anywhere from $15 to $40 per hour depending on the type of services that you provide, whether or not you're doing the work yourself, and your company's overhead and expenses. Monthly square footage rates could run anywhere from $.05 to $.20 per square foot depending on the type of building you are cleaning and the frequency of cleaning. You'll be able to bid a higher square footage price for medical facilities versus office buildings due to more specialized cleaning needs. You'll likely bid a lower square footage price for large buildings versus small buildings. For example, you may bid $.08 per square foot for a 50,000 square foot building versus $.12 per square foot for an 8,000 square foot building. You will most likely be charging your customers a monthly price and you will need to figure that price by estimating how long it will take to perform the services that your client has requested. The more productive you or your employees are, the higher the hourly production rate. If you're able to clean 3,500 square feet per hour, your profit will be higher than if you're only able to clean 2,500 square feet per hour, so adjust your price accordingly.It's also a good idea to find out what the "going rates" are in your area. A few phone calls to competitors may be necessary to get an idea of the basic charges in your area. Use a script when you call so you can compare apples to apples. So what do you say when you call? Try something like, "Hi, I have a small business office that I would like cleaned once a week. It is 3000 square feet and has two small restrooms. Can you give me a rough estimate of what you what you charge per month?" The person may or may not give you an estimate. Most contractors will insist on walking through the building, but it is worth a few phone calls so you have a ballpark figure on what cleaning companies in the area are charging.To estimate what you should charge for cleaning a building, start by doing a walk-through with the building owner or manager. Keep track of the following:* Frequency of cleaning (once a week, three times a week, five times a week). If frequency is one or two times per week, it's best to estimate your time and multiply by your hourly rate. If cleaning 3 or more times per week you can estimate your time by the square foot.* Overall square feet* Types of floor surfaces and square footage of each (carpet, vinyl flooring, ceramic tile)* Types of rooms - general office, break room, restrooms. Also note the number of toilets/stalls and fixtures in each restroom, as well as the types of restroom supplies used.* Any special considerations - heavy traffic areas, elevators, unusual requests, etc.* Make note of the specific services the client is seeking such as emptying trash, dusting, restroom cleaning, mopping and vacuuming.The following services are specialized services and you should bid them separately, and list a per-service charge on your bid:* Stripping and Waxing (.25¢ - .50¢ per square foot)* Buffing/Burnishing (.03¢ - .07¢ per square foot)* Machine Cleaning of Ceramic Tile floors (.12¢ - .21¢ per square foot)* Carpet Cleaning (.12¢ - .25¢ per square foot)* Carpet Spotting ($20 - $40 per hour)* Cleaning appliances (microwave, refrigerator) - $10 - $35 per appliance* Window Washing ($1.00 - $5.00 per pane)Make sure you take enough notes so you can put together a realistic price that is fair to the client and one in which you will make a profit. After your first meeting with the client, go back to your office look through your notes and decide what it will cost you to clean the building. You may have to consult a production cleaning rate chart to determine how long it will take you and your staff to clean the building. Once you have an idea of how long it will take to clean the building you can put your cost estimate together:* Estimate the time it will take by using a production cleaning rate chart or calculator. * Determine your labor cost for cleaning the building one time.* Determine your monthly labor cost to clean the building.* Estimate a monthly cost for supplies. This will be a fairly low figure, perhaps 1 or 2% of monthly sales.* Be sure to add in a profit margin!Add up the figures and you will come up with your monthly cost. If you have access to a bidding calculator you will be able to put in a series of numbers and come up with a price. A bidding calculator will also show what profit you can expect to make. It is also advisable to add a first time cleaning charge. This is usually an hourly rate of perhaps $20 - $25 an hour. The first time you go through a building it will take longer and you may find the previous cleaning service may have left dirt in cracks and crevices that you will have to clean the first time through.Once you have your price established, put your bid packet together. Your bid packet should specify what you are responsible for and what the client is responsible for (buying their own trash can liners, restrooms supplies, etc.). It should also include the monthly charge for cleaning services, how long the agreement is for, and the procedure to cancel the contract if either party is unhappy.It is important to learn how to price your cleaning services so your customers know you are providing a professional service at a realistic price and so that you make a profit. After all, if you do not make a profit you won't stay in business very long!